Operations Manager(IFMS)

Location - The Operations Manager will be responsible for the end-to-end management of IFMS operations across assigned client locations in Mumbai, ensuring service excellence, statutory compliance, client satisfaction, operational efficiency, and profitability while leading multidisciplinary teams.
Key Responsibilities
• Manage day-to-day IFMS operations across multiple client sites.
• Ensure seamless delivery of Housekeeping, Technical Services, Horticulture, Pest Control, Security coordination, Waste Management, and Soft Services as per SLA/KPI commitments.
• Lead, mentor, and develop Site Managers, Supervisors, and operational teams.
• Conduct regular site inspections, quality audits, and compliance reviews.
• Maintain high standards of safety, hygiene, and statutory compliance.
• Build and maintain strong client relationships through regular review meetings and prompt issue resolution.
• Monitor manpower deployment, attendance, productivity, and resource optimization.
• Ensure timely recruitment, onboarding, training, and retention of operational manpower.
• Control operational costs while achieving budget and profitability targets.
• Prepare MIS reports, operational dashboards, and management presentations.
• Coordinate with HR, Procurement, Finance, Stores, and Vendor Management teams.
• Drive continuous improvement initiatives, innovation, and digital adoption in operations.
• Ensure preventive maintenance schedules and asset management processes are implemented effectively.
• Handle emergency situations and provide effective incident management.
• Support business development during site surveys, mobilization, and transition of new projects.
Qualifications
• Bachelor’s Degree (Engineering/Management preferred)
• MBA or PGDM is an added advantage.
Experience
• 8–12 years of experience in Integrated Facility Management.
• Minimum 3–5 years in managing large multi-site IFMS operations.
• Experience handling corporate offices, commercial complexes, industrial facilities, healthcare, educational institutions, or retail facilities.
• Experience managing teams of 300+ employees is preferred.
Required Skills
• Strong leadership and people management
• Client relationship management
• Operational planning and execution
• Budgeting and cost control
• Vendor management
• Excellent communication and presentation skills
• Strong analytical and problem-solving abilities
• Proficiency in MS Office and ERP/Facility Management software

Competencies
• Customer-centric approach
• Decision-making under pressure
• Team building and coaching
• Result-oriented mindset
• High integrity and accountability
• Excellent negotiation and conflict resolution skills